Consulting Services Terms

1. Agreement and acceptance

You ("the student") accept these terms by ticking the acceptance boxes on our enrolment page and completing payment. That electronic acceptance forms a binding contract between you and RES under the Information Technology Act, 2000. We record the version of these terms you accepted, the date and time, your IP address and your device details, and we may rely on that record. If you are under 18, a parent or legal guardian must accept these terms and is bound by them with you. If someone else pays on your behalf, these terms still apply to you and to them.

2. The plans

• The Plan, ₹7,500: a written profile assessment, module fit audit, shortlist, cost sheet, 90-day calendar, document checklist, one 60-minute call and one document review within 30 days, delivered within 5 working days of receiving your complete documents. It does not include applications, APS filing or visa filing.
• Partner Network Route, ₹25,000: application support for universities in our partner network, as listed on our partner universities page on the day you enrol and confirmed for your profile in writing.
• The Application Partnership, ₹85,000: application management for 4 universities in any country, with the services listed on our fees page.
• Direct with Pratik, ₹1,50,000: everything in The Application Partnership for 6 universities, with the additional services listed on our fees page.

The services in each plan are those shown on our fees page on the day you enrol. Anything not listed there is not included.

3. What we do not promise

Universities decide admissions, and embassies and immigration authorities decide visas. We do not guarantee any admission, visa, scholarship, APS certificate, processing time or outcome. Our only commitments on outcomes are the next-intake guarantee and the refunds in sections 6 and 7, on the conditions stated there. Changes to government rules, fees, quotas or policies after you enrol are outside our control and do not entitle you to a refund.

4. Your obligations

To keep the guarantee and any refund right, you must:

1. give complete, true and unaltered documents and information, and tell us about any previous visa refusal, gap, backlog or legal matter;
2. send each document we ask for within 7 days of our request;
3. reply to shortlist and application questions within 48 hours;
4. attend the calls you book, or give at least 24 hours' notice to move one;
5. apply to the shortlist we agree in writing, with the documents prepared with us;
6. follow our written advice on applications and visa documents, and hold the funds the visa requires;
7. pay all third-party fees yourself and on time.

5. Fees and payment

• The Plan is paid in full (₹7,500) when you enrol. It is credited in full against The Application Partnership if you enrol in it within 30 days of paying.
• Partner Network Route is paid in full (₹25,000) when you enrol.
• The Application Partnership and Direct with Pratik are paid in two parts: 50% when you enrol, and 50% within 7 days of your first admission offer, conditional or unconditional, from the agreed shortlist. If the second part is not paid on time, we pause all work until it is.
• Fees are in Indian rupees and are paid online. Government, university, APS, uni-assist, visa, blocked account, courier, translation and similar third-party fees are not part of our fees. You pay them directly and they are never refundable by us.

6. Next-intake guarantee

For Partner Network Route, The Application Partnership and Direct with Pratik: if you met every obligation in section 4 and receive zero admission offers from the agreed shortlist in your first intake, we will work with you for the next intake at no extra fee. The guarantee covers one next intake only. Third-party fees for the new applications are paid again by you. If there are zero offers in that next intake as well, our work ends. For plans paid in two parts, the second 50% never becomes due; fees already paid are not refunded.

7. Visa refusals and refunds

• First visa refusal: we prepare your second visa application at no extra fee. You must lodge it within 60 days of the refusal, or by a later date we agree in writing.
• Second visa refusal not caused by you: we refund 100% of the fees you paid us.
• You choose not to make a second attempt after zero offers or after a first visa refusal, or you do not lodge the second visa application in time: we refund 25% of the fees you paid us, and our work ends.
• A refusal is caused by you if the refusal letter or the facts show any of the following: false, altered or incomplete documents; insufficient or unproven funds; statements that contradict your documents; an undisclosed previous refusal or immigration problem; failing to meet a language or academic requirement you knew of; or not following our written advice. No refund applies to a refusal caused by you.
• The Plan is not refundable once it has been delivered or your call has taken place.

8. Stopping, silence and forfeiture

If you stop for any reason of your own after paying, including a change of plans, country, course, family decision or finances, the fees you have paid are forfeited and are not refunded. If you do not respond to us for 30 days after two written reminders, you are treated as having stopped. Reminders sent by email or WhatsApp to the contact details you gave us count as written notice.

9. When the guarantee and refunds no longer apply

The next-intake guarantee and every refund in section 7 no longer apply if you break any obligation in section 4, including submitting false or altered documents, failing to hold required funds, ignoring our written advice, or repeated delays. If you give us false documents, we may also stop work immediately, without refund, and we are not responsible for any consequence of those documents.

10. How refunds are paid

Ask for a refund in writing to info@reknownedu.com with your refusal letters or other evidence. Approved refunds are paid within 15 working days to the original payment method, less any non-refundable payment gateway charges. A refund is the full and final settlement of any claim about the plan.

11. Payment disputes

Raise any concern with us in writing first. Opening a chargeback or payment dispute without first writing to us and allowing 15 working days for a reply is a breach of these terms. We will share the acceptance record and our work record with your bank or payment provider.

12. How we are paid

We are not directly tied up with universities. For universities in our partner network, we apply through partner agencies that represent them, and those agencies share part of their commission with us. For universities outside the network, you pay our fee. We tell you in writing which applies to each university on your list before you apply. Our advice is given in your interest, and the final choice of where to apply is always yours.

13. Our materials

Plans, checklists, templates, recordings and documents we prepare are for your personal use only. You may not share, sell or publish them.

14. Limits on our liability

Our total liability to you for anything connected with a plan is limited to the fees you paid us for that plan. We are not liable for indirect or consequential loss, including lost time, lost intakes, travel costs, third-party fees or loss of opportunity, or for the decisions, delays or errors of universities, embassies, APS, uni-assist, banks, partner agencies or any other third party.

15. Communication and changes

We communicate by email, phone and WhatsApp, using the details you gave us. Keep them current. We may update these terms for future enrolments; the version you accepted governs your plan.

16. Law and disputes

These terms are governed by the laws of India. Before any legal step, either side must raise the issue in writing and allow 30 days to resolve it in good faith. Subject to that, the courts at Bengaluru, Karnataka have exclusive jurisdiction. If any clause is found unenforceable, the rest remain in force.

17. Contact

Reknown Edu Services®, Bengaluru. info@reknownedu.com.